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Shipping Policy – Hala Mumz
1. Shipping Coverage
We currently ship all over Saudi Arabia.
For international orders, please contact us before placing your order to confirm availability and shipping rates.
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
During busy seasons or sales, processing may take an additional day.
3. Delivery Time
Within major cities: 2–4 business days
Remote areas: 4–7 business days (Delivery times may vary depending on courier service and location.)
4. Shipping Charges
Free Shipping on orders above SAR 200.
Orders below SAR 200 will have a flat rate of SAR 20. (Any additional fees for remote areas will be shown at checkout.)
5. Order Tracking
Once your order is shipped, you will receive an email or WhatsApp message with a tracking number and courier details.
6. Delays
Hala Mumz is not responsible for shipping delays caused by:
– Courier service issues
– Incorrect address information
– Natural events or public holidays
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of receiving it at support@novatrading.com.co or WhatsApp us a t+966 [0555438726] with photos of the package.
8. Contact Us
For shipping questions, contact our customer support team: support@novatrading.com.co
Call: +966 [0555438726]